Introduction

Welcome to Harfang Supplements, where we specialize in scientifically based natural supplements of the highest quality. We are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and safeguard your data when you visit our website or interact with our services.

Information We Collect

We may collect various types of personal information to provide and improve our services to you.

This includes:

Contact Information: Such as first name, email address, and phone number.

Payment Information: Details necessary for processing orders and transactions securely. Such as your payment card number, bank account, and shipping address. 

Demographic Information: Preferences and interests that help us tailor our products and communications.

Technical Information: Such as IP address, browser type, and device identifiers are collected automatically when you visit our website.

Subscriber Survey Data: Responses and feedback are provided through surveys and questionnaires.

Marketing Data: Information about your preferences for receiving marketing communications and details about your engagement with us. 

Order Purchase and History: Details of products purchased, order history, your interactions with our checkout page, and transactional information.

Account Data: Username, password, and other identifiers used to access your account.

 Automatic Data Collection

We automatically collect certain information about your device and usage patterns when you interact with our website, such as:

Log Data: Information your browser automatically sends whenever you visit our site (e.g., IP address, browser type, pages visited).

Device Information: Device identifiers, operating system, and mobile network information.

Analytics: Usage data and patterns to understand how visitors interact with our website and improve our services.

How We Use Your Information

We use the information we collect for the following purposes:

To Fulfill Orders: Processing and delivering your orders and providing customer support.

To Improve Our Products and Services: Understanding your preferences to enhance our offerings and user experience.

Marketing Communications: Sending promotional emails and newsletters about new products, special offers, or other information we think you may find relevant, based on your marketing preferences.

Personalization: Customize our website and marketing communications according to your interests and preferences.

Analytics: Analyzing website usage and trends to improve our website and services.

Legal Compliance: Complying with legal obligations, resolving disputes, and enforcing our agreements.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: With trusted third parties who assist us in operating our website, conducting our business, or servicing you.

Professional advisors: Such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they provide to us. 

Legal Compliance: When required by law or to protect our rights, property, or safety, or that of others.

Your Choices and Rights

You have the right to:

Access and Update: If you have a Harfang Supplements account, you have the right to access, correct, or update your personal information. You also have the right to contact us if you want to delete your account. 

Opt-out: You may Opt out of receiving marketing communications such as marketing-related emails by following the unsubscribe instructions provided in our emails. You may continue to receive service information and other non-related marketing emails. 

Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise these rights or if you have any questions about our use of your personal information, please contact us using the information provided at the end of this policy.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings or by opting out of certain types of cookies.

Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

 Children’s Information

Our products and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates. If required by law, we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as email.  

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Email: info@harfanginvestments.com

Address: 555 Boulevard Saint-Martin O Laval, QC H7M 1Y9, Canada